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Shipping & Return Policy.webp

Shipping Policy

We strive to provide a seamless and efficient shipping experience for our valued customers. Here are the details of our shipping policy:

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  1. Processing Time: Orders are typically processed and shipped within 1-2 business days, excluding weekends and holidays. We make every effort to ensure prompt order fulfillment.

  2. Shipping Methods: We offer various shipping options to accommodate your needs. During the checkout process, you can select your preferred shipping method, including standard or expedited delivery.

  3. Shipping Rates: Shipping rates are calculated based on the weight and destination of your order. The applicable shipping charges will be displayed during the checkout process.

  4. Tracking Information: Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment.

  5. Shipping Restrictions: Please note that certain products may have specific shipping restrictions due to legal regulations. We comply with all applicable laws and regulations regarding the shipment of cannabis-related products.

Return & Exchange Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return policy. Here are the key details:

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  1. Eligibility: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. Returns are accepted within 14 days of the delivery date.

  2. Return Process: If you wish to initiate a return, please contact our customer service team with your order details. We will provide you with instructions on how to return the product.

  3. Refund or Exchange: Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria. You may choose between a refund or an exchange for an alternative product of equal value.

  4. Return Shipping: The customer is responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method for return shipments.

  5. Refund Processing: Once the returned item is received and approved, we will process your refund within 5 business days. The refund will be issued to the original payment method used during the purchase.

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If you have any further questions or require assistance with your order, please don't hesitate to contact our friendly customer service team. We are here to ensure your satisfaction and provide exceptional support throughout your shopping experience.

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